Q: Am I being charged tax for my order?
A: Orders shipped outside of Michigan State have no tax charge. Orders shipped within Michigan State will be charged 6.0% sales tax.
Q: You sometimes offer free shipping for orders that are over $99. I do not need such a large order. What will my shipping cost be?
A: Our company policy is that orders over $99 within the U.S. have free shipping, however, if your order is under $99 there is a $9.95 shipping charge (which covers shipping and handling). Free shipping does not include overnight shipping requests. Orders to APO/FPO, Alaska, Hawaii and Puerto Rico will pay actual shipping charges. The flat fee rate of $9.95 does not apply to these locations.
Q: Why is it when I log in to a product on your website the picture on the website shows a different quantity or a picture of more than one item? However, this is not what I wind up receiving.
A: The picture that you see for the item is generally a picture made available to us by the manufacturer and this is the picture that we use on our website. The quantity of any particular item is always listed under the price of that item.
Q: How do I go about returning what I ordered?
A: Items can be returned within thirty days of purchase if they have not been opened or used as they must be in resalable condition. All returned items go through an inspection and approval procedure before credit is given to the customer. In order to return an item we provide the customer with a Return Authorization number and instructions for the return. It is important to get a Return Authorization number for returns as this is the only way our Returns Department processes the customer’s return and accounts are re-credited by our Accounts Department.
Q: I returned my order as per company instructions? Why have I not received credit yet on my account for the return?
A: Once our Returns Department receives the returned item it takes approximately two weeks to process the return and for our Accounts Department to re-credit the customer’s account. When that is done the customer will receive an e-mail (if they leave an e-mail address with their original purchase) by our Accounts Department to let them know that their account has been re-credited.
Q: What if I refuse to accept the delivery, will I be credited for the return?
A: If delivery is refused and the package is sent back to our warehouse, the customer will be recredited back the amount of the order minus a 20% restocking fee